Helping the Help Desk Satisfy Customers More Quickly: An iSixSigma Case Study

A company in India implemented Lean Six Sigma to achieve dramatic improvements in its help desk operations.

Source: www.isixsigma.com

The case study demonstrates the complementary nature of Lean and Six Sigma methods and tools, and that a strategic combined application of both methods is more effective than applying either method in isolation…

See on Scoop.itSix Sigma

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