Natural language processing (NLP), a process which helps non-programmers get useful information from machines, has the power to change how companies work.
“Technology in the workplace is as much about power and control as it is about productivity and efficiency.”
Tufekci argues that we should be focusing on how we value each other, rather than optimizing the latest algorithm to be a job creator or killer.
The machines-versus-humans narrative isn’t going away though, and to be sure, certain jobs will go away. Various routine tasks are already disappearing in every industry, from journalism to healthcare and manufacturing.